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Some Common Questions...

We don’t provide quotes over the phone because they can vary based on your specific needs, measurements, and structural factors. Our consultants will visit your home to ensure you get the most accurate quote possible.

No. Replacing windows and doors is a significant investment, so take your time to consider your options and contact us when you’re ready.

You can pay your deposit by credit card, cash or cheque, however final payment can only be made with cash or cheque. We do offer payment plan options to fit budget. Give us a call, we will happily go over it with you.

Visit our (link)FAQ page(link) for a full list of window and door related inquiries and answers.

GENERAL QUESTIONS

Certainly. Replacing all the windows and doors in your home with high energy-efficient products, when properly sealed and installed, can potentially decrease your energy bill by up to 16%.

Replacing your original windows and doors with modern energy-efficient alternatives promises significant improvements. These upgraded options boast superior airtightness and incorporate advanced features such as low-emissivity (low-E) glass, enhanced hardware design, and inert gas filling between the panes.

If your doors and windows are older than 20 years, you can expect a definite improvement. New doors and windows can help keep your home cooler in the summer, reduce dryness in the winter, and eliminate uncomfortable drafts.

Identifying energy-efficient doors and windows is straightforward. Just look for the Energy Star® symbol and label. This certification ensures that the product meets rigorous technical standards.

The Energy Star® symbol and label indicate that a product has been assessed by Natural Resources Canada (NRCan) and meets the criteria outlined in their Energy Star® program. Products that receive certification rank within the top 15 to 30 percent of their category for energy efficiency. It’s advisable to purchase only doors and windows with Energy Star® certification as they are eco-friendly and offer potential cost savings.

Indeed, vinyl windows enjoy widespread popularity due to their numerous advantages. They boast energy efficiency and remarkable durability, and they are cost-effective while requiring minimal maintenance since they do not need to be repainted or stained.

Based on Energy Star ratings, the most energy-efficient window frame is a vinyl frame with welded fused corners. For windows with multiple panels, wider frames are more energy-efficient as they offer increased strength and allow the glass to sit closer to the wall. Additionally, opting for a one-piece frame minimizes air leakage. Frames comprised of multiple pieces that are glued or screwed together tend to be less energy-efficient.

At our company, we believe in offering competitive pricing that not only attracts customers but also fosters long-term relationships. How does it work? We price our products and services low enough to welcome every customer through our doors. Why? Because we understand that if we exceed your expectations in quality, service, and price, you’ll not only return but also become a loyal advocate for our brand. It’s a win-win scenario – you get exceptional value without compromising on quality, and we gain your trust and loyalty. With our “Nothing to Lose, Everything to Gain” pricing policy, you can confidently invest in our products and services, knowing that your satisfaction is our top priority.

IN-HOME CONSULTATION

Plan for around 30 minutes for the consultation. We’ll discuss your needs, take measurements, answer questions, and go over options. You’ll also receive a written quote before we wrap up. If you need more time or have additional questions, we’re happy to stay longer.

You can rely on the quoted prices indefinitely. We update them annually to account for inflation, but there’s no pressure to make a quick decision. We confident in our competitive pricing and understand replacing your windows and doors is a big decision so we encourage you to take your time.

Our experts will guide you through the options and offer advice as needed. You’ll have plenty of choices for styles, configurations, colors, and more when selecting your doors. Be sure to sign up to our newsletter for our free Front Door Buyer’s Guide. It provides a thorough review of the available choices and designs.

WINDOW AND DOOR INSTALLATION

You’ve signed the contract and are ready for your new windows or doors to be installed. If it’s your first time getting replacement windows and doors, you might be unsure about the installation process. Here’s what you can expect on installation day. Here’s what you can look forward to on installation day.(link to blog post)

Here are a few things to keep in mind:

  1. Ensure someone is available to let our installers into your home.
  2. If possible, clear space in your driveway for our driver to park nearby.
  3. Remove furniture from the area where your new windows and doors will be installed.
  4. Take down all blinds, shades, curtains, etc.
  5. If applicable, deactivate security systems.

We make sure to keep your home clean during our work. Our team uses runners and drop cloths and cleans up afterward. However, you may notice a bit of extra dust once the project is finished.

You won’t need to concern yourself with disposing of your old doors or windows. We will take care of removing all old windows and doors, along with any associated debris from the job.

The duration of your installation will vary based on the number of doors and windows being replaced. Generally, our projects are finished within one day. We can provide a more accurate time estimate for your specific job before we start.

We utilize low expansion foam insulation specifically designed for window and door installations. Unlike fiberglass insulation, foam expands to fill voids effectively and acts as a vapor barrier, sealing openings and reducing leakage. While fiberglass insulation loses its insulating value when stuffed into gaps, foam sealant fills gaps with a water-resistant seal, preventing moisture penetration and mold growth. It forms a long-lasting airtight bond to various surfaces, including vinyl, wood, composite, and metal.

Getting new windows installed during the winter months is actually a great idea, as we offer steep discounts. Our services are available year-round.

We make and install doors and windows using our skilled, professional team. We offer industry-leading warranty covering labor and parts.

Doors and windows from hardware stores are usually low quality, construction-grade products primarily sold to contractors seeking the cheapest option.It’s important not tosacrifice quality, as this can lead to higher costs in the long run. With our competitive prices, there’s no need to compromise!

The Nuvo Assurance Warranty provides full coverage for both parts and labor for 25 years! Simply give us a call, and we’ll promptly address and resolve any issues without any hassle or questions.

ABOUT OUR WINDOWS

Low-e glass, or low emissivity glass, features a thin metallic coating on its inner surface that reflects the sun’s rays and reduces harmful UV rays. This coating is designed to minimize the transmission of ultraviolet and infrared light through the glass while still allowing visible light to pass through. Learn more about low-e glass, here. [link to blog post]

Argon, an affordable, safe, and odorless gas, enhances a window’s efficiency by approximately 10%. Being denser than air, it elevates R-values and reduces heat transfer through windows. Commonly employed in residential windows, it insulates the glass by preventing heat loss, frost buildup and enhances soundproofing.

The U-value measures the rate of heat transfer through a material or assembly. It indicates how well a window, door, or other building component insulates against heat loss. A lower U-value signifies better insulation and reduced heat transfer, making it an important factor in assessing energy efficiency.

The R-value measures the resistance of a material to heat flow. It indicates how well an insulating material, such as insulation or a window, can resist heat transfer. A higher R-value indicates better insulation properties, as it means the material is more effective at reducing heat flow.

Grilles, commonly known as window grids, can but generally do not have a substantial impact on the R-value of windows. While they add an additional layer to the window, they are typically made of lightweight materials like aluminum or vinyl, which minimally affect insulation.

ABOUT OUR DOORS

Nuvo doors are the most competitively priced in the market, guaranteed. Don’t believe us? Give us a call [dial phone number] and find out! We provide high-quality doors at the lowest prices possible because that is how we get “our foot in the door,” so to speak. By establishing a strong foundation with our customers, our hope is that they will return to us for their future window and door replacement needs.

GREENER HOMES INITIATIVE

The Canada Greener Homes Initiative is a government program aimed at providing financial support to homeowners for making energy-efficient upgrades to their homes. Currently, the Canada Greener Homes Loan is the only program offered through this initiative.

The Canada Greener Homes Loan is a government program designed to help homeowners finance the replacement of their windows and doors with energy-efficient alternatives. Through this initiative, homeowners can access interest-free loans of up to $40,000 to cover the expenses associated with upgrading their windows and doors to more energy-efficient options. The loans can be repaid over a period of up to 10 years, making it easier for homeowners to invest in making their homes more energy-efficient.For more information, click here.

An energy advisor will assess your home and provide recommendations on enhancing its energy efficiency and resilience to climate change. Only retrofits deemed eligible by an energy advisor are qualified for the loan.

Ontarians can access a list of approved Energy Advisors on the Enbridge Gas website. If you cannot find a licensed Energy Advisor, we can help connect you with one.

Energy audits, both before and after the retrofits, are required for loan eligibility. If your retrofit has started without a pre-evaluation, your renovation does not qualify for the Canada Greener Homes Loan.

No, glass-only replacements or sash replacements for windows, or door slab or insert replacements for doors without frame replacements, are not eligible for the loan.

All products must be both purchased and manufactured within Canada.

Eligible products must have an ENERGY STAR rating. Our windows are manufactured in Ontario and meet all the requirements for the loan.

Energy Star labels must remain on the windows and doors until the final energy audit is completed. If any labels are lost after installation, please contact us [link to contact page] for replacements.

Everything to gain, nothing to lose.

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